Frequently Asked Questions
Payments
- What payment methods do you accept?We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and Apply Pay.
- How do I update my billing address or credit card details?To update your billing address or credit card details, simply sign into your account, go to "My Account," and follow the provided instructions to make the necessary changes to your billing address and credit card information.
- Will I have to pay customs duties or taxes on my order?Customs duties and taxes may apply to international orders, depending on the destination country. It is the responsibility of the buyer to cover these fees, and they are not included in our shipping or product prices. For more information, please check with your local customs office.
- Where do I find my billing invoices?You can access your billing invoices by logging into your account. Under the "My Account" section, you will find your invoice details conveniently located for your reference.
Shop & Orders
- Is there a minimum order value?
Yes, the minimum order value per transaction is AED500.
- How much does shipping cost?Shipping is FREE within UAE. Shipping to other GCC countries is 30 AED.
- I’ve placed a one-time order, how long does it take to receive my shipment?United Arab Emirates Most orders ship out within 48 hours. Standard domestic shipping takes about 2-7 business days for package delivery. Other GCC Countries Most orders ship out within 48 hours. shipping takes about 5-10 business days for package delivery.
- What are my delivery options?We offer free express shipping for all orders, regardless of the destination.
- Where do you ship?We ship within GCC countries. For international orders, please contact us via WhatsApp or email to get a custom quote.
- What is your return and refund policy?Once a product is purchased and the order is processed, Glembox does not accept returns or offer refunds for any reason. However, if you receive a damaged item, please contact us via email or WhatsApp within 4 days of receiving the order. Our Glembox team will assess the request on a case-by-case basis. Any potential refund or exchange due to damage will be solely at the discretion of Glembox.
Subscription Box
- What is GlemBox Subscription Box?GlemBox jewelry subscription box based in the UAE offering a delightful experience of receiving 3 handpicked Sterling Silver jewelry pieces every month that are your to keep.
- What can I expect as a subscriber?Once you become a GlemBox subscriber, you will receive a monthly box containing handpicked pieces of 925 Silver Jewelry that are yours to keep from our new collection.
- What are the additional benefits of subscribing?As a valued Glembox subscriber, you will enjoy fantastic bonuses to enhance your jewelry shopping experience. You will receive a monthly promo code voucher worth 50 AED, which can be redeemed on our online shop.
- How do I subscribe to GlemBox Subscription Box?It's easy. Just follow these easy steps:
- Visit our subscription box page on the GlemBox website.
- Answer a short style quiz.
- Complete the payment process securely through our provided options.
- Sit back and relax as your handpicked jewelry box is prepared and delivered to your doorstep every month.
- Can I manage my subscription easily?Absolutely! You have the freedom to update your address, credit card details, skip a month, or cancel your monthly subscription anytime online by going to My Account > Account Details > Manage My Membership. If you have any questions or trouble, you can also contact us via email or WhatsApp, and we will get back to you within 24 hours.
- How can I cancel my subscription with GlemBox?To cancel your subscription, go to "My Account" > "Account Details" > "Manage My Membership." If you need assistance, contact us via email at [email protected] or through WhatsApp. Please request cancellation before your next billing date to avoid additional fees. Note that cancelling waives your current membership access, credits, and the 20% store discount. If you reactivate later, credits won't be reinstated.
- How can I skip a month?To skip your next payment, simply log in to your account and navigate to the subscription management section. From there, you can choose the option to skip the upcoming payment. This way, you won't be charged for the next billing cycle, and your subscription will resume as usual in the following month.
- When will my first box arrive?If you complete your subscription sign-up on or before the 15th of the month, your box will be packed and shipped by the 26th of the same month. Delivery of the package will depend on your shipping address.
- Will my subscription be renewed automatically after I sign up?Yes, your subscription will be automatically renewed on the same day you were billed when you signed up. For example, if you subscribed on March 15, your renewal date is June 15. Remember, you have the flexibility to skip a month or cancel your subscription at any time at least 48 hours before your next billing date.
- Can I make changes to my next renewal billing date?Absolutely! You can make changes to your next renewal date by contacting us via email or WhatsApp at least 48 hours before your next renewal date. We're here to assist you with any adjustments you need.
- How can I receive and redeem my monthly promo code voucher?As a subscriber, you will receive your monthly promo code voucher in your package. You can shop online and apply the promo code at checkout.
